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Kitchen staff wear masks at work.
The measures we are all being asked to take in in response to the coronavirus, such as frequent hand-washing and sanitizing surfaces regularly, are long-established standard operating procedures for the food production industry to prevent the spread of illness in commercial kitchens. For a few examples, our kitchen team wears fresh gloves for each task, wipes down work surfaces with bleach solution after each task, and habitually washes hands throughout the work day.
We require employees and those they live with to obey the stay at home order when in place.
Employees are not allowed to come to work if sick. This rule extends to family or household members as well: if someone in their household is sick, they cannot come to work.
If an employee stays home due to illness they will receive sick pay. We don’t want anyone to feel they have to come to work due to financial hardship when sick.
Coronaviruses are generally thought to be spread from person-to-person through respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with food. Before preparing or eating food it is important to always wash your hands with soap and water for 20 seconds for general food safety. Throughout the day wash your hands after blowing your nose, coughing or sneezing, or going to the bathroom.
It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.
In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from food products or packaging that are shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures.
The “no sick staff” rule mentioned above also applies to our driver team. If a driver or someone in a driver’s household is sick, they will be asked to stay home (and receive sick pay).
We hire all of our drivers personally and most of them have been with us for years. They contract with us, not a third-party such as DoorDash, GrubHub, etc. This is important because we have a small, easily managed staff and we know if someone is sick. Again, if they are sick, they will not be working (but they will get sick pay).
In addition to the bolded text above, this also from the CDC:
In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods.
If you’ve read the CDC guidance above and are still concerned about contact with the delivery to your home and would prefer a “no touch” option, please let us know by writing NO TOUCH in the delivery notes section on the checkout page when placing your order.
They will not ring your doorbell or knock! They will not leave your order in your cooler! Make sure you are able to come outside and get it if you request this option.
As is standard with all of our deliveries, you will receive a text notification when your order is en route to your address, and another one when your order is delivered.
If you or someone in your household is sick, please request NO TOUCH. Enter NO TOUCH in the delivery notes section on the checkout page when placing your order. The driver will leave your order on your porch without a cooler bag or ice packs (and not inside your own cooler). They will not ring your doorbell or knock.
(If you or someone at home develops symptoms between when you order and your delivery on Sunday, contact us at the email address below so we can append a DO NOT TOUCH note to your order. Thank you!)